Terms and Conditions

Last Updated: 28.05.2025

1. Introduction

1.1. These Terms and Conditions (“T&Cs”) govern your access to and use of the Cash Lounge website located at cashlounge7.co.uk (“the Website”, “we”, “us”, “our”).

1.2. By registering, logging in, or using any services on the Website, you confirm that you have read, understood, and agreed to comply with these T&Cs, our Privacy Policy, Responsible Gambling Policy, and all other related policies.

1.3. If you do not agree with any part of these terms, you must not access or use the Website.

2. Definitions

• Player/User/You: Any individual who registers, accesses, or uses the Website.
• Account: Your personal profile registered on the Website.
• Games: All gambling products available, including casino games, live dealer games, and other offerings.
• Operator: The company legally responsible for operating the Website and its services.
• Bonus: Any promotional reward such as free spins, bonus credits, or other offers.

3. Eligibility and Legal Compliance

3.1. You must be at least 18 years old or meet the legal gambling age in your jurisdiction, whichever is higher, to register and play.

3.2. It is your sole responsibility to ensure that online gambling is legal where you reside. Accessing the Website from prohibited jurisdictions is forbidden.

3.3. Employees of the Operator, their close relatives, affiliates, and business partners are not permitted to create accounts or participate.

4. Account Registration and Security

4.1. Only one account per person, device, household, or IP address is permitted.

4.2. You must provide accurate, complete, and current information during registration, including full name, date of birth, address, email, and payment details.

4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your Account.

4.4. We may request identity verification at any time, requiring documents such as passport, driving licence, utility bills, or bank statements.

4.5. Providing false or misleading information may lead to account suspension, closure, and forfeiture of winnings.

5. Account Management

• 5.1. You are fully responsible for all actions performed through your Account.
• 5.2. Keep your Account information updated to avoid interruptions.
• 5.3. You may request Account closure anytime via Customer Support.
• 5.4. We reserve the right to suspend, restrict, or terminate Accounts in cases of suspected fraud, abuse, or violation of these T&Cs.
• 5.5. Password recovery is available through our automated tools or Support.

6. Deposits and Payments

6.1. Deposits must be made using payment methods registered in your own name.

6.2. Deposit limits apply and are detailed in our Banking section.

6.3. We do not charge fees for deposits; however, third-party payment providers may impose charges.

6.4. Cash Lounge is not a financial institution and does not offer credit or loans.

6.5. All deposits must be for legitimate gaming purposes. Suspicious or unusual transactions may result in account review or suspension.

7. Withdrawals

• 7.1. Withdrawals will, where possible, be processed using the same method as the deposit.
• 7.2. Withdrawal limits apply as per the Banking section.
• 7.3. Verification checks, including identity documents, may be required before processing withdrawals.
• 7.4. While we aim for prompt payouts, delays caused by external payment providers are beyond our control.
• 7.5. To withdraw your entire balance and close your Account, please contact Customer Support.

8. Inactive Accounts

8.1. Accounts with no login activity for six consecutive months will be marked as inactive.

8.2. A monthly inactivity fee may be deducted from any remaining balance after prior notification.

8.3. Accounts with zero balance may be closed after prolonged inactivity.

8.4. Dormant Accounts can be reactivated by contacting Support.

9. Responsible Gambling

9.1. Cash Lounge is committed to promoting responsible gambling and provides tools such as deposit limits, wagering limits, session time reminders, and self-exclusion options.

9.2. If you feel your gambling is becoming problematic, please use these tools or contact our Support team for assistance.

9.3. For further guidance, please visit the UK Gambling Commission’s responsible gambling page or organizations such as BeGambleAware.

10. Prohibited Conduct

10.1. The following behaviours are strictly prohibited:

• Fraud, deception, or collusion
• Use of automated software, bots, or scripts
• Game manipulation or exploitation of bugs
• Operating multiple accounts to abuse bonuses or promotions
• Using VPNs or proxies to circumvent geo-restrictions
• Sharing login details or allowing third-party access

10.2. Suspected violations may result in immediate suspension or closure of your Account and forfeiture of winnings.

11. Bonuses and Promotions

11.1. All bonuses and promotional offers are subject to specific terms and wagering requirements, which are detailed on the Promotions page.

11.2. Abuse of bonuses, including multi-accounting or collusion, is prohibited and may lead to bonus cancellation and account restrictions.

11.3. Bonuses may have expiry dates and game restrictions.

12. Gaming Fairness

12.1. All games on the Website use certified software and Random Number Generators (RNGs) to ensure fairness and compliance with UK Gambling Commission standards.

12.2. The Operator reserves the right to void bets or winnings associated with technical malfunctions, software errors, or breach of these T&Cs.

13. Liability

13.1. Cash Lounge does not accept liability for losses resulting from technical issues, interruptions, or unauthorised access.

13.2. You acknowledge that online gambling involves risk and agree that our total liability is limited to the amount of your most recent deposit.

13.3. We are not responsible for content or security of third-party websites linked from ours.

14. Privacy and Data Protection

14.1. We process your personal data in accordance with our Privacy Policy and applicable UK data protection laws.

14.2. Industry-standard security measures are implemented to protect your information.

14.3. For details, please review our full Privacy Policy available on the Website.

15. Intellectual Property

15.1. All content on the Website, including text, graphics, logos, and software, is owned by Cash Lounge or its licensors.

15.2. No part of the Website may be copied, reproduced, or distributed without prior written consent.

16. Complaints and Dispute Resolution

16.1. If you have a complaint, please contact our Customer Support team in the first instance.

16.2. We will endeavour to resolve issues fairly and promptly.

16.3. If unresolved, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

16.4. All complaints must be submitted in writing.

17. Changes to These Terms

17.1. We may update these T&Cs at any time to reflect changes in law, regulation, or our services.

17.2. Significant changes will be notified via the Website or email.

17.3. Continued use of the Website after updates constitutes acceptance of the revised terms.

17.4. It is your responsibility to review the latest version regularly.

18. Contact Information

For questions or support regarding these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available on the Website

By registering and playing at Cash Lounge, you confirm that you fully understand and accept these Terms and Conditions.

For more information on responsible gambling and UK regulations, please visit the UK Gambling Commission website.